Frequently Asked Questions

Q1. Does PelicanCases.com accept purchase orders?
A

We accept purchase orders from all Police Departments, Federal, State and Municipal Agencies, and the Military. If you are a small business or corporation please contact us for more information.

By on October 31, 2018. 
Q2. How can I check the status of my order?
A

You can check the status of your order by logging into your account and viewing order details.

By on October 31, 2018. 
Q3. How long does it generally take to process an order?
A

Most in-stock orders ship the same day when ordered before 3:00 PM MST. Some items may ship 3-10 days after your purchase. You will be notified before you checkout if this is the case.

By on October 31, 2018. 
Q4. What payment methods are accepted?
A

We accept Visa, Mastercard, Discover, American Express, and PayPal for all online payments.

By on October 31, 2018. 
Q5. Does PelicanCases.com charge sales tax?
A

One of the advantages of shopping with us is that we do not charge sales tax on orders shipping outside of Arizona. As required by law, sales tax is applied to all purchases shipping to an Arizona address at the local rate of 9.3%.

By on October 31, 2018. 
Q6. What is PelicanCases.com return policy?
A

Our return policy is really simple. If you aren't satisfied for any reason you may return your item to us within 30 days. View our standard return policy for the full details.

By on October 31, 2018. 
Q7. How do I get my tracking number?
A

When your order ships you will receive an email with your tracking information. To view your tracking information online you may log into your account and visit order details.

By on October 31, 2018. 
Q8. Can my order be rushed?
A

Rush processing depends on several different factors, please contact us to request rush processing.

By on October 31, 2018. 
QWhat does the back side look like. I want to mount them as panniers on my motorcycle. I presently have 1610 style mounted but want top opening and more capacity.
A

The back side looks the same but with hinges vs. latches, and no wheels, pressure valve, or handle. I can't attach an image here, but if you reach out to us at support@pelicancases.com, we'd be happy to provide one.

By David M on December 03, 2018. 
QHi, does the 1020 micro case now come with the pick and pluck foam already in the case?
A

The standard interior for the 1020 case is the thin rubber liner. The 1022 Pick N Pluck foam set is available as a separate accessory.

By Thomas T on December 04, 2018. 
QCan I have this case drop shipped to another location?
A

Absolutely, as long as the address is within the United States. Simply enter a different shipping address from your billing address when you go to order.

By Jay C on December 05, 2018. 
QCan i buy a replacement Easy open latch for my 1030 mico case?
A

The latches are considered warranty/component parts, and are available only through the factory. If you reach out to them at (310)326-4700, they would be happy to assist you.

By Kamden K on December 05, 2018. 
QThe end handle on our case completely broke off at the mounting hinge. How do I go about getting a replacement handle?
A

The factory handles all warranty issues directly. If you reach out to them through https://www.pelican.com/us/en/support/contact-us/, they would be happy to assist you.

By David A on December 10, 2018. 
QWe purchased a Pelican case lid organizer 1630-510 will it fi t inside the 1510 pelican protector carry on case?
A

No, the 1630-510-000 is designed to fit in the Pelican 1630 case, so it would be too large for the 1510. The lid organizer for the 1510 is part number 1510-510-000, or 1519.

By michael n on December 13, 2018. 
QDoes this luggage meet TSA and airline requirements for transportation of firearms. I am looking for luggage that I can carry my clothing and firearms in one piece.
A

According to TSA's current info (2018), an unloaded gun may be transported as checked baggage if stored in a locked, hard case. This case is hard-sided and lockable, but we always recommend checking with TSA and your airline before each flight to be certain you comply with all current restrictions.

By David S on December 20, 2018. 
QIs there a smaller version of my im2450 that would still have the same depth? Needs to hold just a body & lens. The D850 w/grip requires the 8.4-inch depth. Thank you!
A

For case recommendations, please reach out to PelicanCases.Com support staff at 800.967.6492 or support@pelicancases.com. They would be happy to send a recommendation based on the dimensions of your items.

By David R on December 22, 2018. 
Qwill - 1095CC - fit to my laptop (14.6'' x 9.9'')?
A

The 1095 has interior dimensions of 15.78" x 11.16" x 2.06", so it will fit that laptop, yes.

By Yehonatan B on January 05, 2019. 
Qlooking for a case Approximately 20 x 14 x 5
A

The IM2600 at https://www.pelicancases.com/product/im2600-storm-carry-on-case-pelican has interior dimensions of 20 x 14 x 7.7". The 7.7" is the total depth of the case - its base is 5.7" deep.

By John G on January 31, 2019. 
QIm looking for an organizer to fit into the lid of my 1510. Is the 1509 the correct one to fit it?
A

The 1519 at https://www.pelicancases.com/product/1519-lid-organizer is the correct organizer for the 1510.

By Christopher B on February 05, 2019. 
Qwhat lid organizer can I get with the 1630 case
A

The lid organizer for the 1630 case is the 1639 at https://www.pelicancases.com/product/1639-lid-organizer

By danny a on February 11, 2019. 
QIs this backpack water tight?
A

Yes, the backpack features a water resistant DWR coated 1000D nylon outer shell, as well as rubber and PU coated zippers - so water can't leak through the fabric or the zippers.

By Laura W on February 21, 2019. 
QI have a Pelican Case 1730 and would like the pricing for replacement foam. I checked your listing and it referred me to 1731 for replacement, which appears to be sized differently than my existing foam (35-in. by 24.5-in). Is there a replacement for my actual model?
A

The only foam set we offer for the 1730 is the 1731 at https://www.pelicancases.com/product/1731-5-pc-replacement-foam-set. As long as your case is, in fact, a Pelican 1730, the foam set will fit.

By Jeff A on March 28, 2019. 
QWhat is the smallest air case?
A

Currently, the smallest Pelican Air case is the Pelican Air 1485, found at https://www.pelicancases.com/product/1485-air-case-pelican.

By Kacey U on March 31, 2019. 
QDo you sell replacement foam for the 1300 case?
A

Yes, the foam set for the 1300 case can be found at https://www.pelicancases.com/product/1301-4-pc-replacement-foam-set.

By Phillip H on April 05, 2019. 
QI HAVE A 1560 CASE, I WOULD LIKE AN LID ORGANIZER THAT IS LIKE A 1639, DO YOU HAVE ONE THAT IS SIMILAR?
A

Yes, the 1560 lid organizer can be found at https://www.pelicancases.com/product/1569-lid-organizer.

By robb h on April 10, 2019. 
QWhat could I use for my Crossbow !??
A

If you email the crossbow dimensions to support@pelicancases.com, our support staff would be happy to provide you with a recommendation.

By Thomas B on May 01, 2019. 
QIs the red tag in front removable?
A

The tag isn't easily removable, but it can be done.

By Walter F on May 05, 2019. 
Q how can I get pricing on the Kaizen foam for a Pelican case? thank you
A

We have Kaizen foam sets for most cases at Accessories > Foam Sets & Case Liners. If you don't see what you're looking for, please reach out to us at support@pelicancases.com or 800.967.6492, and we'd be happy to assist you.

By Dave D on May 13, 2019. 
Q Can the 1030 Micro Case be used to keep an item cool when stored in your car on in a suitcase when traveling?
A

No, the 1030 has no (or minimal) insulative properties.

By Marc L on May 17, 2019. 
Q Please send us a quote for this product. Quantity 20 and also let us know the lead time.Thank you Chloe
A

To request a quote, please fill out the RFQ form at https://www.pelicancases.com/articles/special-pricing.

By Yuval C on May 20, 2019. 
QIs the V800 your longest case? My rifle is 53" with the stock folded.
A

We have three cases that are longer inside - the IM3410 at https://www.pelicancases.com/product/im3410-storm-long-case-pelican, the 1770 at https://www.pelicancases.com/product/1770-protector-long-case-pelican and the AL5616 at https://www.pelicancases.com/product/al5616-0604-single-lid-case-pelican

By Matthew P on May 25, 2019. 
QI need some replacement O-rings for a 1400 Protector Case...I did not see any for this case on your site...are they available?
A

Yes, the 1400 o-ring can be found at https://www.pelicancases.com/product/1403-replacement-o-ring

By Thomas D B on May 29, 2019. 
Q I have a 1560 case that I have used for a couple of years, today one of the wheels broke, can I get new ones. The wheels are narrower that the new cases appear to have, I think I bought the case in 2009.
A

The wheels are covered under the factory's lifetime warranty, but the factory handles all of those issues directly. If you reach out to them at 800.473.5422, they would be happy to set you up with replacements.

By Cliff V on June 13, 2019. 
QJust to be sure, does this fit model 1500? Thank you.
A

No, the 1519 is designed to fit the 1510 case. You need the 1509 at https://www.pelicancases.com/product/1509-lid-organizer

By George w on June 16, 2019. 
QCan the solid foam in V700 cases be shaped?
A

The solid foam can be cut to fit your items, but if you're looking for custom foam, reach out to us at 800.967.6492, and we can help with that.

By Di L on June 18, 2019. 
QAre the wheels covered under warranty
A

Yes, the iM2500's wheels are covered under warranty. To get the wheels replaced, please call the factory directly at 310.326.4700.

By Robert B on June 30, 2019. 
QIs this lid organizer for the 1560 case?
A

Yes, the 1569 is the 1560 lid organizer.

By Janet M on July 11, 2019. 
QDo sell a lid organizer for the 1510
A

The 1510 lid organizer is part number 1519, at https://www.pelicancases.com/product/1519-lid-organizer

By Douglas T on July 22, 2019. 

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CONTACTS

5869 S Kyrene Rd #11 Tempe AZ 85283

Phone: 800-967-6492

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Open: 8AM - 4PM MST

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